Last Updated: Nov 11, 2024

 

INTRODUCTION

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Welcome to Veterinary Behavior Consultations of Colorado, LLC (“we,” “our,” “us”). We respect your privacy and are committed to protecting it through this Privacy Policy. This policy explains how we collect, use, share, and protect your information when you engage with our services, which include webinars, coaching, courses, videos, podcasts, social media content, and other educational and informational resources.

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By using our services or accessing our website, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Information We Collect

a. Personal Information

We may collect personal information you provide directly to us when you register for a webinar, sign up for coaching, purchase a course, or subscribe to our content. This may include:

- Name

- Email address

- Phone number

- Billing information (processed through secure third-party payment processors)

- Animals’ information

- Any other details you provide directly

b. Automatically Collected Information

When you visit our website or use our online services, we may automatically collect certain data about your device and your use of the services, including:

- IP address

- Browser type and version

- Time zone settings

- Pages viewed, links clicked, and other interactions

c. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze site performance. You can control your cookie preferences in your browser settings, though disabling cookies may impact some functionalities of our site. For more details, please review our Cookie Policy.

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2. Sensitive Information

We do not knowingly collect or request sensitive personal information, such as health data, biometric data, or government identifiers, unless specifically necessary for our services and with your explicit consent. Please avoid sharing sensitive information unless requested by us as part of a specific service.

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3. How We Use Your Information

We use your information for various purposes, including to:

- Provide and personalize our services (such as webinars, coaching, and courses)

- Process transactions and manage your subscriptions

- Send you updates, marketing emails, and event notifications (with the option to unsubscribe)

- Improve our website and services based on usage data and feedback

- Comply with legal requirements and protect against potential security threats

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4. Automated Decision-Making and Profiling

We may use automated processes to personalize your experience, such as recommending content based on your previous interactions. These processes are intended to enhance user experience and do not involve any decisions that would have a legal or similarly significant impact on you.

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5. How We Share Your Information

We value your privacy and do not sell or share your information with third parties for their own marketing purposes. However, we may share your information in the following situations:

- Service Providers: With trusted third-party vendors (e.g., payment processors, email service providers, speakers, etc.) to facilitate our services

- Legal Compliance: When required by law or to protect our rights and the safety of others

- Business Transfers: In the event of a merger, acquisition, or asset sale, where your information may be transferred to the new owner

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 6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Afterward, we securely delete or anonymize your data in compliance with relevant regulations.

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7. Third-Party Links and Services

Our website may contain links to third-party websites and services, such as embedded social media posts or external links to additional resources. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review their privacy policies before providing personal information.

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8. Data Security

We implement a variety of security measures, including utilizing encryption services, etc. to ensure your personal data is protected. However, please note that no transmission over the internet or electronic storage is entirely secure. Email communications, web chats, video conferencing, etc. varies in security.  By engaging with us, you are accepting this inherent risk.  While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

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9. Users’ Rights and Data Protection Law Compliance

a. General Rights

You have the right to access, update, or delete your personal information by contacting us directly. We will respond to such requests as promptly as possible.

b. GDPR Compliance (for EU Residents)

If you are an EU resident, you have specific rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete, and restrict the processing of your personal information. You may also have the right to data portability and the right to withdraw consent where applicable.

c. CCPA Compliance (for California Residents)** 

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights, including the right to know, delete, and opt out of the sale of your personal information.

To exercise these rights, please contact us using the contact details at the end of this policy.

d. Additional Rights

Depending on your location, you may have additional data protection rights. Please contact us if you would like more details on the specific rights available to you.

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10. Do Not Track (DNT) Policy

Our website does not currently respond to "Do Not Track" (DNT) signals from web browsers. If this changes, we will update this policy accordingly.

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11. Legal Basis for Processing Data

We collect and process personal data based on the following legal bases:

- Consent:  When you have given consent for us to use your data for a specific purpose.

- Contractual Necessity: When processing is required to fulfill a contract, such as providing you with a paid course or service.

- Legitimate Interests: For purposes like improving our services, security, and customer support, where your rights do not override these interests.

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12. Withdrawal of Consent

If you have provided your consent to process your personal data, you may withdraw this consent at any time by contacting us. Withdrawal of consent will not affect the legality of any processing conducted prior to your withdrawal.

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13. Data Transfers Outside Your Jurisdiction

If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or elsewhere where our servers are located.

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14. Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children under this age. If we become aware of such data being collected, we will take steps to delete it as promptly as possible.

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15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy regularly. If we make material changes, we will notify you via email or through a prominent notice on our website.

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16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Veterinary Behavior Consultations of Colorado, LLC

Email: bark@drcvetbehavior.com

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If applicable, you may also contact our Data Protection Officer (DPO) at the same contact details above.

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This Privacy Policy aims to protect your privacy and provide transparency on how we handle your data as you engage in our resources, courses, and community. Thank you for trusting us.